Services Now
At DuxXel, we help organisations unlock the full potential of ServiceNow to digitise workflows, reduce manual friction, and deliver exceptional service experiences — regardless of industry. Whether you’re a bank, a university, or a government agency, our ServiceNow capabilities are tailored to solve enterprise-wide challenges across IT, HR, security, customer service, and more.
Core Service Now Capabilities
IT Service Management (ITSM)
Streamline incident, problem, and change management across your IT ecosystem.
Implementation of ITIL-aligned workflows
Automated ticketing, SLAs, and escalation paths
CMDB setup and service mapping
Knowledge and self-service portals
AI Ops for proactive issue resolution
Customer Service Management (CSM)
HR Service Delivery (HRSD)
Digitise employee experiences across onboarding, payroll, leave, and lifecycle processes.
HR case and knowledge management
Employee Service Center portal
Onboarding and offboarding automation
Cross-departmental workflow orchestration
Integration with Workday, SAP HR, SuccessFactors
Governance, Risk & Compliance (GRC)
Operationalise compliance and manage enterprise risk through automation.
Policy and control management
Real-time risk reporting and dashboards
Continuous monitoring of control failures
Automated audit readiness workflows
Compliance tracking (SOX, ISO 27001, GDPR)
Security Operations (SecOps)
Accelerate threat detection, response, and recovery.
Security Incident Response (SIR) setup
Vulnerability management workflows
Threat intelligence integration
Automation of incident triage and resolution
Alignment with SIEM and SOAR tools
Application Development (App Engine)
Build low-code, scalable apps for internal workflows and external user journeys.
Custom workflow apps using ServiceNow Studio
Forms, approvals, and mobile-ready interfaces
Citizen development governance
Integration with external data sources and APIs
Performance monitoring and app lifecycle management
IT Asset Management (ITAM)
Track, optimise, and manage software and hardware assets across the enterprise.
Hardware lifecycle management
Software license optimization
Vendor and contract management
Integration with procurement systems
ITAM + CMDB alignment
IT Operations Management (ITOM)
Drive visibility, health monitoring, and automation for IT infrastructure.
Discovery & service mapping
Event management and anomaly detection
Health dashboards and business impact views
Workflow automation for common ops tasks
Integration with cloud providers and monitoring tools
Digital Workflows for Business Functions
Digitise cross-functional workflows for finance, legal, facilities, and procurement.
Legal request and contract review workflows
Procurement intake and vendor onboarding
Facilities issue tracking and maintenance
Finance approval and audit trails
No-code forms and dashboards for any function
We’re Proudly Australia-owned with Global Delivery Capability
DuxXel delivers enterprise-grade solutions across SAP, Salesforce, ServiceNow, AWS, AI, and Automation — backed by 500+ certified tech professionals. Our TalentFlex™ model provides scalable, on-demand expertise that integrates seamlessly into your teams for faster, smarter delivery
TalentFlex™
Scalable expertise, seamlessly embedded
We know platforms like they’re our own
